SUPPORT CENTRE
Client Support
Get the
help you
need.
help you
need.
Submit a request below and it goes directly to the right person on our team — no chasing, no confusion, no messages going dark.
Our response commitments
Urgent — campaigns down
2–4 HRS
Standard requests
1 BUS. DAY
Low priority items
2–3 DAYS
Submit your
request.
request.
The more detail you give us, the faster we can help.
Before you submit
A few tips to get your request resolved faster.
- 01Select the right category so your ticket goes straight to the right person immediately.
- 02Be specific — what happened, when it started, what you've already tried.
- 03Screenshots help. Email them to [email protected] after submitting.
- 04Reply to your confirmation email to add more info — keeps everything in one thread.
- 05Please don't contact team members directly. All requests must come through here.